STILL WITH DOUBTS?
If you do not find the answer you are looking for, do not hesitate to chat with us
Or send us an email and we will resolve your doubts as soon as possible.
THERE ARE RULES?
We want our games and the stories that give them form as real as possible so that the immersion in the game is total, with which there are no rules, as long as you comply with the law you can do everything in your power to solve the Game in the shortest possible time.
Obviously it is not allowed to break public or private furniture. Roomboescape will not be responsible for damages or injuries caused by players.
IS IT IMPORTANT TO BE TIMELY?
Yes, we recommend arriving 10 minutes before the booked time. Our games have a duration of 60 minutes so we can not guarantee its completion in case of starting later. If you have not arrived after 10 minutes of the reserved time you will lose the reservation.
WHAT IS THE EXACT ADDRESS OF THE GAME?
On the page of each escape game it indicates the exact location of the beginning of the game. To start the game you and your friends must place in the meeting point.
Remember that we advise you to be there with 10 minutes in advance.
DO I NEED TO TAKE A MOBILE PHONE TO PLAY?
Yes, when you book the game you are asked for a mobile phone number, you must take it with you on the day of play.
You will need internet connection so that the Game Master can get in touch with you through the Whatsapp application, if necessary. The mobile phone should be able to play videos and read QR codes.
You must have the mobile always on and with the volume to the maximum and be outstanding in the course of the game.
Remember that it is an outdoor game and everything is allowed, both use the mobile phone to consult the internet to Google, call, run and everything that is necessary to get your target in the best possible time.
You must remember not to attract attention since you are in public places.
WHAT DO WE DO IF THE PERSON WHO HAS BOOKED THE GAME DOES NOT COME?
In case the person who booked the game does not finally come, you should contact us to provide us with a mobile phone with which to play.
The person who made the reservation can be replaced by another of your friends if you wish.
CAN A PARTICIPANT BE ADDED TO THE GAME AT LAST MINUTE?
If the game day has arrived and you want to point a friend over, there is no problem! You can make the payment in cash the same day up to a maximum of 6 people.
CAN CHILDREN PLAY?
The stories of our escapes are not of terror with what they are suitable for children and you can have a fun time in family, but to take into account that the puzzles are designed for adults with what for children can be too complex.
But if you wish we can adapt the game for children even so they should always come with an adult.
CAN YOU BRING PETS?
Our escape games are outdoors but keep in mind that the game can sometimes lead you to closed places or places where animals are not allowed, in which case someone should wait outside during that period of time. If you want more information write an email to email@example.com
WHAT HAPPENS IF IT RAINS?
If the day of your reservation rains can be cause of cancellation, whenever it is a rain that makes the game impossible, 4 drops is not reason enough for the cancellation.
In case of cancellation by rain the reservation must be moved without cost to another day in which there is availability.
CAN PEOPLE WITH REDUCED MOBILITY PLAY?
Our games are practically developed in all public areas and accessible, but it is possible that some parts are not accessible, any questions related to this topic ask by email or by chat, to have more information about the game in particular in the one you are interested.